Refund and Returns Policy

Refund and Returns Policy

Website: [https://lildreamerz.com/]

We want you to be completely satisfied with your purchase from [Your Website]. If you are not happy with your order, we’re here to help.

1. Return Eligibility
You may return eligible products within 7 days of receiving your order, provided they meet the following conditions:

Eligible Items:

• T-shirts, tops, and other garments not worn, washed, or damaged
• Must be in original packaging with tags intact
• Accompanied by a proof of purchase (order ID or invoice)

Non-Returnable Items:

• Items marked as final sale or clearance
• Customized or personalized products
• Innerwear or undergarments
• Products returned without tags or original packaging

2. Return Process

To initiate a return:

• Email us at support@lildreamerz.com or use the Return Request option on your account dashboard.
• Mention your order number, item(s) to be returned, and reason for return.
• Our team will review the request and arrange for a pickup or share instructions to ship the item to our warehouse.

Note: Return shipping is free for damaged or incorrect items. For other returns, a nominal return shipping fee may be deducted from your refund.

3. Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Prepaid orders: Refund will be processed to the original payment method within 5–7 business days
• Cash on Delivery (COD) orders: Refund will be made via UPI/bank transfer after confirmation of bank details

Refunds are issued only for the product cost. Shipping charges (if any) are non-refundable unless the return is due to a fault from our side.

4. Exchange Policy
We offer exchanges in the following cases:

• Wrong size delivered
• Defective or damaged item
• Item mismatch (e.g., wrong color or design)

To request an exchange:

• Follow the same process as a return
• Mention the correct size or product variant you need

We will ship the replacement once we receive and inspect the original item. Exchanges are subject to stock availability.

5. Cancellations
You can cancel your order:

• Before shipment – full refund processed
• After shipment – cancellation is not possible, but you can request a return after delivery

To cancel, contact us at support@yourwebsite.in or via the My Orders section on the website.

6. Grievance and Support
If you face any issues with the return or refund process, please contact our Grievance Officer:

Email: support@lildreamerz.com
Mobile: +91 8074435342

7. Policy Updates
This Refund and Returns Policy is subject to change. Updates will be posted on this page with the revised effective date.

Questions?
Email us at support@lildreamerz.com or call Mobile +91 8074435342 — we’re here to help!